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Returns

Returns & Exchanges

We stand behind the products we sell. If something isn't right, we'll make it right — quickly and without the runaround.

Return Policy

Simple, fair, and straightforward.

Our return policy is designed to be clear. Read these guidelines before submitting a return request.

30-Day Return Window

Items must be returned within 30 days of receipt. We cannot accept returns after this window has closed.

Original Condition Required

Items must be in their original packaging and unused condition. Opened, installed, or damaged items are not eligible.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Refund Processing

Refunds are processed within 5–7 business days of receiving the returned item in acceptable condition.

Damaged or Defective Items

Damaged or defective items must be reported within 48 hours of receipt. Contact us immediately with photos.

Return Request

Start your return.

Fill in the form with your order details and we'll reach out within 2 business days with your return instructions.

Questions first?

(877) 977-7962
info@kpdirect.us

Monday – Friday, 8:00 AM – 5:00 PM

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